Shipping and Returns
WE SHIP ONLY IN USA
All orders are fulfilled and shipped out within 1 business day
Orders are processed and shipped out within 24h and often shipped out the same day.
All orders are fully trackable.
Orders are not processed during the weekend and public holidays.
We are not liable for wrong information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund. You as a customer are responsible to make sure all shipping information is accurate before finalising your order.
All unclaimed / un-deliverable parcels that are returned back to us will be shipped back at the customer's own expense.
Ecuafina BV is not liable if your parcel is stolen or lost in transit.
We can not send to PO boxes.
RETURNS if you choose to reject/refuse delivery there will be a return fee of the actual shipping costs
CUSTOMS IMPORT DUTY AND TAXES
All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
Please keep an eye on your shipment with the tracking number provided to avoid delays, Ecuafina BV is not responsible if you are not notified by your country's postal authority.
The shipping cost for orders is non-refundable.
By placing an order you are acknowledging and accepting all the international shipping terms.